Check-ins, check-outs and late check-ins
- Office Hours: 8:00a.m. – 10:00p.m.
- Check-In time 3p.m. or later.
- Check-Out time 11:00a.m.
- Please call in advance to arrange check in after 9p.m to obtain entrance door security code.
Obligations and deposits
- A confirmed reservation obligates both the Balsam Mountain Inn and the guest for the entire length of the stay reserved. In the event of early departure, the guest is responsible for the entire length of the stay reserved.
- One night’s room rate must be paid at the time of booking to confirm any room reservation. This deposit may be paid by MasterCard, Visa, American Express, or Discover at the time of reservation.
- We will hold your reservation for 24 hours. Held reservations DO NOT guarantee room type or room rate.
- First night's non-refundable, mandatory deposit guarantees your reservation.
- In case of cancellation or change of plans, deposit may be applied to a future reservation.
- Reservations of blocks of three or more rooms of Group bookings require special deposit arrangements and cancellation periods.
Additional guests and children
- Add $20.00 per day for each additional person 3 and over.
- We love pets, and we even have a few of our own, but we’ve made the difficult decision to discontinue hosting traveling pets.